The reality
The problem we solve
B2B logistics buyers in 2026 expect a portal: log in, see their lanes, get a number, see the status of a booking. Forwarders without one are competing against forwarders who have one — and increasingly losing the comparison before a sales conversation even starts. Digital Customer Portal closes that gap without giving up margin discipline.
Outcomes
What you get
Self-service quoting under your brand
Customers type lane, mode, dates and equipment, and get a real number in seconds. The portal lives on your domain or sub-domain. They see your business, not ours.
Booking visibility
Once a quote becomes a booking, customers see status updates inside the portal — without picking up the phone or emailing the rep.
Document access
Bills of lading, invoices, and supporting documents live in the portal. Customers stop emailing the operations desk asking for files they already have.
Per-customer guardrails
You decide which lanes, modes, and tiers can self-quote. Instant Quote inside the portal refuses to quote outside the rules your team set.
Mechanics
How it works
- 1
1. Brand and connect
Your domain or sub-domain. Your colors and logo. SSO with your customer's existing login if they want it; magic-link for first-time visitors otherwise.
- 2
2. Configure entitlements
For each customer, set which lanes they can self-quote, which modes, which equipment types, and which tier rules apply. Defaults can be cloned from a customer profile.
- 3
3. Customers self-serve
Quote, accept, book. Every action is captured in the pipeline view your sales team uses.
- 4
4. Sales sees the trail
Quotes searched, generated, accepted, abandoned — all in one view. Sales reaches out to customers who searched but did not book, with full context.
FAQ
Frequently asked
- Will customers know it is Freightools.ai underneath?
- Only if you choose to disclose it. The portal sits under your domain with your branding. We are the engine in the background.
- Can we restrict which customers see the portal?
- Yes. Portal access is per-customer and per-tier. You can roll the portal out gradually — to a pilot group of accounts first, then broaden as you build confidence.
- What happens if a customer tries to quote a lane we have not loaded?
- They are funnelled to a "request a quote" form that lands with sales. The portal refuses to invent a number it cannot defend.
Talk to a freight engineer
Ready to see Digital Customer Portal in your environment?
Send us one supplier tariff before the call. We'll show how we structure it and how it would surface in your operational flow.
Book a demo →Related
Adjacent products
Self-service quoting for your customers
Instant Quote
Instant Quote is the self-service quoting flow your customers can use directly. It rides on Tari + Miles so the price they see is the price your sales team would have given them — only faster.
AI Quoting Engine
Miles
Miles is freight quote automation that turns your loaded tariffs into accurate, on-margin quotes for ocean, air, road, and rail — freight quoting software for any inquiry that hits your inbox or portal.
One pane of glass
AI Command Center
AI Command Center is the freight operations dashboard that brings Miles, Tari, and Instant Quote into a single view built for forwarder leadership — so you stop running the business from a daily Excel.