Company
Who they are
Unimasters is a Bulgarian logistics service provider with around 30 years of history. It launched "MyUnimasters", a rate-management and instant-quoting platform on Freightools, to give its customers a modern self-service experience without losing the value-added services that distinguish the business.
The challenge
What they needed to solve
A 30-year LSP carries deep operational expertise, but customers increasingly expect to quote and book instantly. The challenge was to expose instant quoting — and bundle services like insurance and customs — inside a single, guided journey rather than a fragmented set of forms.
The implementation
Built on Freightools
MyUnimasters on Freightools
Unimasters built a branded rate-management and instant-quoting platform so customers can get real quotes directly.
A guided freight-purchase journey
Customers are guided through the freight-purchase process within one environment instead of jumping between channels.
Value-added services bundled in
Services such as insurance and customs are offered alongside the quote, so the customer can complete more of the journey in one place.
Workflow transformation
How the workflow changed
Before
The provider’s deep expertise reached customers through fragmented forms and channels, so quoting and bundling services could not happen instantly.
With Freightools
MyUnimasters guides customers through instant quoting, value-added services such as insurance and customs, and booking inside one environment.
Outcome
The result
Unimasters now offers instant quoting and a guided, single-environment freight-purchase journey to its customers, optimizing the experience end to end.
“The intuitive way the customer is guided through the freight purchase process within one environment enables us to fully optimize the experience.”
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Book a demo →Products involved
The Freightools products behind it
Self-service quoting for your customers
Instant Quote
Instant Quote is the self-service quoting flow your customers can use directly. It rides on Tari + Miles so the price they see is the price your sales team would have given them — only faster.
Tariffs, contracts, surcharges
Rate Management
Rate Management is freight rate management software that acts as the system of record for every contract, surcharge, and customer-specific markup your team applies — feeding Miles and Instant Quote so quotes are always built from the current valid rules.
Your customers, online
Digital Customer Portal
Digital Customer Portal is the customer-facing surface where Instant Quote, booking status, and document access live — branded as your business, not as Freightools.ai.
Adapted from legacy Freightools.com customer showcases. Company names, quotes, and figures are carried over from that published source.